Return & Refund Policy

Last updated: October 15, 2026

We want your Grinchy hat to bring the laughs. If something isn't right, here is how we make it right.

30-Day Money-Back Guarantee

Not happy with your hat for any reason? You can return it within 30 days of delivery for a full refund of the item price. The hat should be unwashed and in good condition, ideally in its original packaging.

Damaged, Defective or Wrong Item

If your order arrives damaged, the arms don't move when you squeeze the paw, or you received the wrong item, contact us within 30 days of delivery with your order number and a photo. We will send a free replacement or refund you in full, and we cover any return shipping.

How to Start a Return

1. Email us at aykhanhuseynov99@gmail.com with your order number and the reason.
2. We reply within 1–2 business days with return instructions.
3. Please don't ship anything back before you receive our instructions.

Return Shipping

If you simply changed your mind, return shipping is paid by the customer. If the item is damaged, defective or incorrect, we pay for it.

Refunds

Once your return is received and checked, we refund the item price to your original payment method within 5–10 business days. Optional add-ons (Priority Processing, Shipping Protection) are non-refundable once the order has shipped, unless the return is caused by our error.

Cancellations

Email us as soon as possible. If the order has not shipped yet, we cancel it and refund you in full.

Lost or Delayed Orders

If tracking shows no movement for several days, or the package is marked delivered but you can't find it, please contact us before opening a dispute with your bank. We will investigate with the carrier and send a replacement or a full refund if the package is confirmed lost.